Delivery Policy:

At Deya, we strive to provide you with a smooth and efficient delivery experience for all your candle purchases. Please read our delivery policy below for important information regarding shipping and delivery.

1. Free Delivery on Orders Over £35
Enjoy free delivery on all orders over £35 within England, the Channel Islands, and the Isle of Man. For orders below £35, delivery charges will be calculated based on your postcode.

2. Same-Day Processing
Orders placed before 3 PM (GMT) will be processed and dispatched on the same day. Orders placed after this time will be processed on the following business day.

3. Delivery Timeframe
Our aim is to deliver your items within 1-3 business days of payment confirmation. Please note that delivery times may vary based on your location and external factors.

4. Free Delivery for European Union Orders Over £100
For our customers in European Union countries, enjoy free delivery on orders over £100. For orders below £35, delivery charges will be calculated based on your Location, please be aware that customs duties may apply based on your country’s customs policies and may be charged to you upon delivery.

5. International Orders
For all other international orders, shipping costs will be calculated at checkout. You will see the total cost before you complete your purchase. Please be aware that customs duties may apply based on your country’s customs policies and may be charged to you upon delivery.

6. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the status of your delivery.

7. Issues with Delivery
If you encounter any issues with your delivery, such as delays or damage, please contact our customer service team at [insert email or contact form link]. We are here to assist you.

Thank you for choosing Deya! We appreciate your business and look forward to delivering our exquisite candles to your doorstep.